Shipping policy

Shipping Policy (Free Shipping & Tax Inclusive)

Last Updated: March 16, 2026

At Popfe, we aim to provide a seamless global shopping experience. We are proud to offer Free Worldwide Shipping and Tax-Inclusive Pricing for most major regions.

1. Order Processing Time (Handling Time)

  • All orders are processed within 1-3 business days (Monday to Friday, excluding holidays).

  • Order Cut-off Time: 5:00 PM (GMT+08:00) China Standard Time. Orders placed after this time will begin processing the following business day.

2. Shipping Estimates (Transit Time)

We use premium international carriers to ensure your handheld printer arrives safely.

Destination Estimated Transit Time
United States 4-8 Business Days
United Kingdom & EU 5-10 Business Days
Rest of the World 5-15 Business Days

Note: Actual delivery times may vary due to customs inspection, flight schedules, or local courier delays.

3. Shipping Costs

  • Free Worldwide Shipping: We provide Free Standard Shipping on all orders to any destination we serve. There is no minimum purchase required.

4. Taxes and Customs Duties (DDP Policy)

We strive to make your checkout experience as transparent as possible:

  • Tax Inclusive (EU, UK, USA): For orders shipped to the United States, United Kingdom, and the European Union, the prices shown on our website are inclusive of all VAT, sales taxes, and import duties. We ship these orders using DDP (Delivered Duty Paid) methods, meaning we handle all tax payments so you don’t have to pay anything upon delivery.

  • Exceptions: In certain countries where local regulations strictly require the recipient to handle customs clearance individually or where DDP service is unavailable, the customer will be responsible for any applicable import duties or taxes.

  • If you are unsure about your country's status, please contact us at support@popfe.com before placing your order.

5. Order Tracking

Once your package is dispatched, you will receive an email with a tracking number and a link to monitor your shipment. Please allow 24-48 hours for the tracking information to appear in the system.

6. Shipping Carriers

We work with professional global logistics partners, including FedEx, UPS, DHL, 4PX, and YunExpress, to ensure the fastest and safest delivery of your printer.

7. Delivery Address & P.O. Boxes

  • Please provide a complete and accurate physical address.

  • P.O. Boxes: For security reasons and to ensure successful delivery of high-value items, we recommend providing a physical street address rather than a P.O. Box.

8. Lost or Damaged Items

If your order is lost in transit or arrives damaged, please contact us immediately at support@popfe.com. We will conduct an investigation with the carrier and arrange for a replacement or refund as needed.